In the sales, customer support department, you can forward a call to the colleague who has been identified by SmartCallMonitor Professional as the responsible account manager using the information from the database.
PHONE DIALER PRO_Frequently Asked Questions (FAQ)
The smart solution communicates between the computers that are connected to a TAPI device. In addition to an automated search for caller data in Microsoft Outlook, Google or the online services for backward searches, SmartCallMonitor Professional also searches your CRM system or any other existing customer database for information.
Which of your colleagues receives the most calls, how long the calls take per line and how many calls are processed per day, for example - SmartCallMonitor Professional records and processes all these data for you. This enables you to better assess the performance of individual employees or the entire call center, business unit or company as a whole.
- How do you set-up dialer?.
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More information about privacy OK. Deutsch English. ShellBrowser Delphi ShellBrowser. Compatible with If your device does not appear in the the list but you have already installed your phone manufacturers TAPI driver, try clicking "Add" and see if your phone system is listed, if it is, select it and then once it has added click on "Configure".
You will need the correct credentials if required and IP address of your phone system. The screen shot below is an example of the configuration for Allworx but most TAPI drivers will have something similar.
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Once you have entered the information required, if your TAPI device driver has the option, click "Test Configuration". If you are using Avaya IP Office please check that the credentials that have been entered within the configuration of the TAPI driver are correct sometimes no password is required.
If that does not work, re-enter the password for the user within the configuration of the IP Office or blank it using the Manager application. Your TAPI device if it is installed correctly should be visible here with the name of the phone system, or extension e.
Allworx or John Once you have added the TAPI device in Flexor make sure it is configured click on this link for further instructions then make a test call from the Flexor OnScreen by typing a number into the "Dial" field and then clicking the phone icon. Return to FAQ index. The windows Dialer should appear.